Delivery time, shipping and returns

Delivery time

We strive to deliver our ink and supplies as quickly as possible. Products in stock and ordered before 1:00 PM on weekdays will be shipped the same day. If an item is sold out, the delivery time is up to 10 business days. In that case, we will do our utmost to deliver the order to you on time and correctly.

Returns Ink:
Our ink cannot be returned once the seal on the bottle has been opened and removed.

Returning loose parts
Have you received your order with parts, but would you like to return it for any reason? You can.
You always have the right to cancel your order up to 14 days after receipt without giving a reason. After cancellation, you have another 14 days to return the order. We will then refund the full order amount, including shipping costs. However, you are responsible for the return costs from your home to us. If you exercise your right of withdrawal, the product must be returned to us with all accessories and in its original condition and packaging (as far as possible). To exercise this right, please send an email to info@uv-printers.nl. We will then refund the order amount due within 14 days of registering the return, provided the product has been returned in good order.

Return or cancel printers:
Our printers are custom-built and ordered to your specifications and are therefore non-returnable. If you cancel printer orders after they have been ordered but before they are delivered to your location, the entire deposit will be forfeited and non-refundable.

Not satisfied?
It's always possible that your order isn't to your liking, is incomplete, or is damaged, or that you have a complaint about a product. Send us an email, and we'll find a suitable solution together.

Postage costs

For smaller products such as UV ink and parts that we can send by parcel service within the Netherlands, we charge €7.95 in shipping costs for orders under €75, and €9.95 in shipping costs for orders under €75 to Belgium or Germany.

Packaging

All our UV inks and components are packed as securely as possible in cardboard boxes, and after shipment, a track and trace code will automatically be sent to your email.